A battery typically lasts for at least 24 months, depending on the watch movement type and the energy needed for its various functions. For instance, a chronograph consumes more energy than a watch that only displays the time. When the battery runs out, it should be replaced at the Rafiq Sons authorized service center.

Rado watches offer a minimum water resistance of 3 bar (30 meters). At Rado, water resistance is measured primarily in pressure (bar), as this provides a more accurate assessment of a watch’s ability to withstand water exposure. We recommend exercising caution when wearing your Rado watch near water—unless it is rated to at least 10 bar (100 meters) or is a certified diver’s watch. Damage may occur if the crown is open, a pusher is used, or pressure limits are exceeded by jumping or diving into water. Keep in mind that water resistance is not permanent; it should be tested at least once a year at Rafiq Sons authorized service center.

You should clean your watch frequently with soap water or a microfiber cloth.

Yes, Rafiq Sons offer detailed evaluations, ensuring dependable service and support throughout Lahore.

One possible reason, your watch isn’t keeping accurate time is exposure to magnetism. Magnetic fields are present in many everyday items such as computers, televisions, refrigerators, magnetic clasps on handbags, and certain jewelry. When a quartz watch is exposed to a magnetic field, it may temporarily stop. Once removed from the magnetic source, the watch usually resumes normal operation, though it may appear to be running slow—simply resetting the time is enough. In contrast, a mechanical watch can experience magnetization of its steel movement parts, often causing it to run significantly faster. Fortunately, this issue isn’t permanent. If you suspect your mechanical watch has been magnetized, our trained staff at Rafiq Sons authorized service center can demagnetize it using a specialized device—a quick process that will restore its proper function.

One possible reason, your watch isn’t keeping accurate time is exposure to magnetism. Magnetic fields are present in many everyday items such as computers, televisions, refrigerators, magnetic clasps on handbags, and certain jewelry. When a quartz watch is exposed to a magnetic field, it may temporarily stop. Once removed from the magnetic source, the watch usually resumes normal operation, though it may appear to be running slow—simply resetting the time is enough. In contrast, a mechanical watch can experience magnetization of its steel movement parts, often causing it to run significantly faster. Fortunately, this issue isn’t permanent. If you suspect your mechanical watch has been magnetized, our trained staff at Rafiq Sons authorized service center can demagnetize it using a specialized device—a quick process that will restore its proper function.

One possible reason, your watch isn’t keeping accurate time is exposure to magnetism. Magnetic fields are present in many everyday items such as computers, televisions, refrigerators, magnetic clasps on handbags, and certain jewelry. When a quartz watch is exposed to a magnetic field, it may temporarily stop. Once removed from the magnetic source, the watch usually resumes normal operation, though it may appear to be running slow—simply resetting the time is enough. In contrast, a mechanical watch can experience magnetization of its steel movement parts, often causing it to run significantly faster. Fortunately, this issue isn’t permanent. If you suspect your mechanical watch has been magnetized, our trained staff at Rafiq Sons authorized service center can demagnetize it using a specialized device—a quick process that will restore its proper function.

High-quality leather watch straps typically last between 6 to 12 months, depending on how frequently and how they are worn. Leather naturally ages and shows signs of wear over time. Once a strap becomes worn out, it should be replaced promptly to prevent potential damage to the watch case. Although our straps are made from premium leather, you can extend their life span by keeping them away from water, cosmetics, perfumes, extreme cold, and direct sunlight.

Service costs vary depending on the condition of each individual watch. For an accurate estimate, please contact your nearest Rafiq Sons authorized service centre.

Have your watch tested for water resistance once a year from your nearest Rafiq Sons authorized service centre.

The only guaranteed way to ensure your Rado watch is authentic is to purchase it from an authorized Rado retailer like Rafiq Sons, or through trusted online retail partners like rafiqsonsonline.com. Every new Rado watch includes a warranty card issued by Rado, which must be stamped and signed on the date of purchase. If you already own a Rado watch, we at Rafiq Sons, being authorized Rado retailer or Rado service center can assist in verifying its authenticity.

Ensure your watch undergoes a complete service every five to seven years and minimize exposure to magnetic fields. If your Rado is equipped with a Nivachron™ hairspring, it offers enhanced protection against magnetic interference.

Yes, retain your sales or service warranty, and keep a copy of the instruction manual for future reference if needed.

Rafiq Sons authorized service center offers dependable support and service worldwide.

The replacement of original Rado spare parts depends on the condition of each individual watch. To inquire about the cost of original Rado spare parts for your watch, please contact Rafiq Sons authorized service center in Lahore. Rado sells spare parts exclusively to certified clients and service centers like Rafiq Sons that meet their rigorous standards for quality and technical expertise.

Yes! the high-tech ceramic, for instance, is highly skin-friendly and is particularly appreciated by individuals who may have allergic reactions to metals like nickel. For those with metal allergies, we recommend Rado watches made entirely of high-tech ceramic. Overall, the skin-friendliness of the Rado products is a priority, which is why they strictly adhere to the EU’s REACH regulation and take every measure to minimize the risk of allergic reactions to any of their products.

Rado exclusively sells its spare parts to authorized service partners like Rafiq Sons and not to individual customers. This ensures that those using Rado spare parts meet their stringent standards for machine and tool quality, infrastructure, and staff training to properly replace parts.

We highly recommend taking your watch to an authorized service center like Rafiq Sons for battery replacement. This ensures the battery is replaced properly and that the watch is thoroughly checked for functionality. Additionally, the water resistance will be tested to ensure your watch remains securely sealed. You can contact your nearest Rafiq Sons sales point to ask for its service center assistance.

Like any high-precision instrument, watch movements require regular maintenance to ensure optimal performance. Exact maintenance intervals cannot be specified, as they depend on the watch model, climate, the level of care by the owner, and wearing habits. As a general guideline, it is recommended to service the watch movement every five to seven years. For any questions or concerns, we advise contacting your nearest Rafiq Sons retailer outlet for assistance regarding Rafiq Sons authorized service center availability nearby for an assessment.

The durability of a Rado watch depends on the material it’s made from. At Rado, they use the Vickers scale to measure hardness—higher numbers indicate harder materials. Natural diamond, for example, ranks at 10,000 Vickers, making it the hardest known material. High-tech ceramic measures around 1,250 Vickers, while Ceramos scores approximately 1,750 Vickers, with ultra-light high-tech ceramic being similar. While these materials are exceptionally hard, they are not unbreakable. As precision instruments, Rado watches should be handled with the same care as any other valuable item. Dropping your Rado watch may still cause damage.

Rado uses sapphire crystal as the standard for all its watches due to its exceptional durability. With a hardness of 2,500 Vickers, sapphire is significantly more scratch-resistant than mineral or acrylic glass. However, while it’s highly resistant to scratches, it isn’t completely scratch-proof. Materials that are as hard or harder than sapphire—such as those found in nail files, granite, or sand—can still cause damage. To maintain the clarity and appearance of your watch, it’s best to avoid contact with such substances.

Let’s define what “scratch-resistant” means with Rado. It refers to a material’s ability to resist scratches under normal daily wear. Rado’s high-tech ceramic offers excellent scratch-resistance in everyday situations. However, it can still be scratched by substances that are equally hard or harder—such as those found in sand, granite, or nail files. To keep your watch in the best condition, we recommend wearing it with care and avoiding contact with extremely hard materials whenever possible.

While there are several theories and no conclusive proof, the most widely accepted explanation dates back to 1928, when the Rado name was first registered. At the time, gear wheels were a key component manufactured at the Schlup & Co. factory in Lengnau. The word “Rado” means “wheel” in Esperanto—a universal language developed in 1887 to bridge communication among speakers of different European languages.

No. The anchor decoration is a feature of most Rado automatic watches. It is an independent decorative element and is not linked to the movement or any other part of the watch.