You can download PDF versions of the instruction manuals from the internet. You can also look for instructions on YouTube.

Visit the nearest showroom of Rafiq Sons to ask for Rafiq Sons’ authorized service center, and get it repaired as soon as possible.

If the fog clears within a few minutes after drying the surface, there’s no issue. However, if it remains foggy for an extended period, there may be a problem with the water resistance. Please consult your nearest Rafiq Sons showroom to ask for Rafiq Sons’ authorized service center.

The LCD may temporarily turn black when exposed to high temperatures around 60°C (140°F) or above. This is not a malfunction. The display will return to normal once the temperature returns to a typical range. However, prolonged exposure to extreme heat or cold can reduce the lifespan of the LCD, so it’s best to avoid such conditions.

Due to the nature of liquid crystals, the display may respond more slowly at low temperatures, around 0°C (32°F) or below. This is not a malfunction. The response speed will return to normal once the watch is back in a moderate temperature. Keep in mind that prolonged exposure to extreme heat or cold can shorten the LCD’s lifespan, so it’s best to avoid such environments.

This could be due to the LCD or other components reaching the end of their lifespan. The typical lifespan of an LCD is around eight years (approximately 70,000 hours). For non-solar-powered models, if the issue isn’t related to the LCD’s age, replacing the battery with a new one may restore the display to normal.

This can occur with Eco-Drive watches that have a power-saving function. When the watch is kept in the dark—like in a drawer or under a sleeve—it enters power-saving mode and stops the hands to conserve energy. Once exposed to light again, the hands move quickly to catch up with the correct time stored internally.

This indicates that the watch has stopped at some point and then restarted, so the current time displayed may be incorrect. This is part of the time setting warning feature. After recharging and resetting the time, the watch will return to normal operation.

This indicates that the battery charge is low—it’s a feature known as the insufficient charge warning. Once the battery is fully recharged, the second hand will return to its normal movement.

If your watch has a chronograph feature, the longest hand at the center may be the chronograph second hand. This hand only moves when the chronograph is actively measuring time. On these watches, the seconds are typically displayed by a smaller hand on a sub-dial. Please refer to your watch’s instruction manual to confirm if it has the chronograph function and to learn more about its features.

The power reserve may be too low. Try exposing the dial to direct sunlight to recharge it. The time it takes for the watch to return to normal operation may vary depending on the model. Check the instruction manual for your watch to verify the required charging time.

Yes, they can. However, it is recommended to charge them under direct sunlight for a full and efficient recharge.

Yes, it can vary depending on the intensity of light that the watch’s solar panel receives. In winter, charging may take longer compared to summer because the Sun is lower in the sky, and its light is less intense. Additionally, during colder months, the watch may be covered by a coat or other clothing, limiting its exposure to light, which can result in insufficient charging. It’s recommended to expose the watch to light with the dial (solar panel) facing vertically towards the light source, regardless of the season.

Avoid charging the watch at high temperatures (around 60°C/140°F or higher). Charging in such extreme heat can cause the dial or solar cell to deform or discolor, and may damage the mechanical parts. Be especially careful when charging the watch under lamps that emit excessive heat, such as incandescent or halogen lamps. Maintain a distance of at least 50 cm, or on the dashboard of a vehicle, as it can become very hot even during seasons other than summer.

Generally, they are not interchangeable because the joint structures for metal and leather bands are often different. However, in some models, they may be interchangeable. It’s best to visit your nearest showroom of Rafiq Sons to ask for Rafiq Sons’ authorized service center for further assistance.

It needs to be replaced with a new one. Urethane bands can deteriorate due to exposure to solvents or moisture in the air. If the band has lost its elasticity or become cracked, it should be replaced.

If the metal band gets wet from water or sweat, wipe it off immediately with a dry, soft cloth. Otherwise, even stainless steel or gold-coated bands may rust, which could lead to skin irritation. For heavier dirt, cover the main body of the watch with plastic wrap or something similar, and clean the band with a soft toothbrush and neutral detergent or soapy water. After cleaning, dry it thoroughly with a soft, dry cloth. It should be noted that while stainless steel bands are treated to resist rust, sweat or dirt can damage the coating and cause rust to form.

Why do most watches with a perpetual calendar not account for years after 2099?

The reason setting an alternative year can make the date and day of the week correct is that an alternative year shares the same calendar as the actual year. In other words, both years start on the same day of the week. For example, January 1, 2017, was a Sunday, and the calendar for 2017 can be replaced with that of 1995, which also started on a Sunday.

The calendar function on older watches may be limited (e.g., covering years from 1992 to 2004) and may not account for more recent years. As a result, the date and day of the week may not display correctly after the covered years have passed. In this case, you can set the watch to a year that is covered by the calendar but shares the same calendar structure as the year you want to display, ensuring the correct date and day of the week.

This means the watch is set to a time that is twelve hours ahead or behind the correct time. Adjust the time on your watch by moving it forward or backward by twelve hours. The method for adjusting the time may vary depending on the model. Please refer to the instruction manual for specific instructions.

Yes, you can. However, avoid placing the watch directly under running tap water. Instead, fill a container with water and use that for washing the watch.

Over time, dirt and dust can build up around the crown and buttons if they aren’t regularly used. If left unattended, this buildup can harden and cause the parts to stick. To prevent this, occasionally turn the crown and press the buttons to help dislodge and remove any debris before it becomes a problem.

To prevent discoloration, damage, or deterioration of the watch case or band, avoid contact with substances like gasoline, benzine, thinner, alcohol, cosmetic sprays, nail polish, polish remover, adhesives, and paints. These chemicals can negatively affect the plastic materials.

No, it’s not a concern. A radio-controlled watch only receives time signals from broadcast stations and does not emit any radio waves itself. Therefore, it can be safely used in hospitals and on airplanes.

It will function like a regular quartz watch. For information on its accuracy without signal reception, please refer to the “Specifications” section in your watch’s instruction manual.

Our radio-controlled watches can receive time signals from one or more of the stations located in Japan, the U.S., Germany, and China. The specific signal reception capabilities depend on your watch model.

Our radio-controlled watches can receive time signals from one or more of the stations located in Japan, the U.S., Germany, and China. The specific signal reception capabilities depend on your watch model.

Our radio-controlled watches can receive time signals from one or more of the stations located in Japan, the U.S., Germany, and China. The specific signal reception capabilities depend on your watch model.

This may be due to an incorrect daylight saving (summer time) setting. Please check and adjust the summer time setting. The adjustment method varies by model, so refer to your watch’s instruction manual for detailed instructions.

The issue may be due to an incorrect world time setting. Please verify and adjust the world time setting. Since the adjustment process differs by model, consult your watch’s instruction manual for detailed instructions.

The world time setting may not be properly configured. Please check and adjust the world time setting. As the procedure can vary depending on the model, refer to your watch’s instruction manual for specific instructions.

This may be due to an incorrect time setting or a misalignment of the hands’ reference position. Try performing a manual signal reception to adjust the time. If the issue persists, check the reference position of the hands. The procedures for manual signal reception and reference position adjustment vary by model, so refer to your watch’s instruction manual for detailed instructions.

You can initiate signal reception manually. The procedure for manual signal reception varies by model, so please refer to your watch’s instruction manual for detailed instructions.

You can manually adjust the time. The procedure varies by model, so please consult your watch’s instruction manual for specific instructions.

Please locate and consult your nearest authorized service center through the support page on our website. Replacing the battery in diver’s or highly water-resistant watches requires a specialized environment to properly inspect and maintain water resistance after the replacement, so please consult the nearest showroom of Rafiq Sons to ask for Rafiq Sons’ authorized service center.

We strongly advise against replacing the battery on your own. Opening the case back can allow dust to enter, compromise water resistance, and potentially lead to malfunction. For battery replacement, please consult the nearest showroom of Rafiq Sons to ask for Rafiq Sons’ authorized service center.

For non-Eco-Drive models, batteries are installed before shipping to ensure all functions operate correctly as designed. As a result, the battery may have partially depleted by the time of purchase.

Yes. Even with proper use, a watch’s components gradually wear out or become scratched over time. This includes the water-resistant seals, which can deteriorate and lead to moisture entering the watch—potentially causing damage. Regular inspections are important to detect and address issues like worn gaskets, scratches, or cracks in the glass that could compromise the watch’s water resistance.

A watch is a precision instrument with components that naturally wear out over time, including surfaces that may become scratched or damaged even with proper use. The deterioration of water resistance is particularly critical, as it can lead to moisture entering the watch and causing malfunctions. Periodic inspections help identify issues like deteriorating seals, scratches, or cracks in the glass, ensuring that these problems are addressed before they affect the performance of the watch.

Yes, it is recommended to have an inspection every two to three years. Regular checks of the movement and water resistance are crucial for maintaining the watch’s performance and ensuring its longevity.

Please contact your nearest showroom of Rafiq Sons to ask for Rafiq Sons’ authorized service center service center. Note that repairs may not be possible if replacement parts are no longer available due to the model being discontinued. During an overhaul, the watch is completely disassembled, cleaned, and adjusted. Any worn or deteriorated components are replaced to restore proper functionality.

You can consult the nearest showroom of Rafiq Sons to ask for Rafiq Sons’ authorized service center for assistance.

It is advisable to replace the gaskets every two to three years, as they gradually degrade over time. For information on costs and how to arrange a replacement, please consult the nearest showroom of Rafiq Sons to ask for Rafiq Sons’ authorized service center.

Please consult the nearest showroom of Rafiq Sons to ask for Rafiq Sons’ authorized service centre for assistance and further guidance.

Please contact the nearest authorized service centre for assistance.

Not at all. Satellite-controlled watches only receive signals from satellites and do not emit any radio waves themselves, so they can be used safely in hospitals or on airplanes.

It will continue to operate like a regular quartz watch. For information about its accuracy without satellite reception, refer to the “Specification” section in your watch’s instruction manual.

This could be due to incorrect leap second or rollover number settings, or an inaccurate reference position of the hands. Please check and adjust these settings as needed. The procedure for adjusting the leap second, rollover number, and verifying the reference position varies by model. Refer to your watch’s instruction manual for the appropriate steps.

The issue may be caused by an incorrect summer time setting. Make sure to check and adjust the summer time setting. The process for adjusting this setting varies by model. Please refer to the instruction manual for specific guidance.

You can adjust the time manually. The procedure for manual time adjustment may vary depending on the model. Please refer to the instruction manual for specific instructions.

To receive satellite signals, ensure you are in an area with minimal obstruction from trees, buildings, or other objects. Face the dial of your watch towards the sky and initiate the signal reception. The sky directly above should be as clear as possible for optimal signal reception. Wearing the watch on your wrist can interfere with signal reception due to the human body. Signals are received on the dial side of the watch. The best places for signal reception are open fields with no overhead obstructions. Avoid areas such as locations surrounded by buildings or hills, areas close to cell phone base stations (within tens of meters), cloudy or rainy conditions, especially during thunderstorms, or places with roofs above, such as buildings or vehicles.

The origin of this practice dates back to 1364 in Paris. King Charles V of France disliked the Roman numeral “IV” on the clock tower at his palace because it appeared to him as “V minus I” (5 minus 1). He ordered that “IV” be replaced with “IIII.” Since then, using “IIII” instead of “IV” on watch dials has become a standard among watchmakers.

The luminous paint currently used in Citizen watches does not contain any radioactive substances. Instead, light-storing pigments are used. However, before 1998, promethium-147 (with a half-life of about 2.6 years) was used in the luminous paint of some products, in compliance with safety standards set by law at that time.

It’s important to remove the protective sticker from the case back before using the watch. Leaving it on can trap sweat or moisture between the sticker and the case, leading to stains, corrosion, or even causing a rash on your skin.

Diver’s 200M (Air Diver’s 200m) watches are specifically designed and tested for diving, while WR200 (Water Resistant 20 bar) watches are intended for people who frequently engage in water-related activities in daily life. Diver’s 200M watches undergo more rigorous water resistance testing before shipment compared to WR200 watches.

A leap second is added to reconcile the time difference between UTC (Coordinated Universal Time), based on atomic clocks and Cesium atom frequency, and UT1 (Universal Time), which is derived from Earth’s actual rotation. The International Earth Rotation Service (IERS) decides when to add a leap second. Because Earth’s rotation varies, a leap second is not added regularly. When it is, the primary insertion periods are at the end of December and June, followed by the end of March and September. After a leap second is added, your watch will be one second ahead. Be sure to adjust your watch time accordingly. Radio-controlled watches automatically update the time with the leap second information as they receive signals after the insertion.

The power save function is a feature in Eco-Drive watches designed to reduce power consumption. When the solar cell has not generated power for a certain period, the hands automatically stop moving. However, the watch continues to keep time and the calendar internally. The power save mode ends automatically when the dial is exposed to light, causing the solar cell to start generating power again, and the hands return to show the current time. Check your watch’s instruction manual to confirm if it has the power save function and for more details on how it works.