All Tissot watches come with a 2-year international warranty, while models featuring light master Solar Technology or certified by COSC enjoy an extended 3-year warranty. For purchases made through official retailers like Rafiq Sons, you should receive a completed international warranty card indicating the serial number, model number, date of purchase, and the retailer’s stamp. Please note that the manufacturer’s warranty does not cover normal wear and ageing (e.g. scratches on the crystal, discoloration or changes in non-metallic straps such as leather, textile, or rubber, or peeling of plating) or damage resulting from accidents (such as impacts, dents, or a broken crystal). Also, the warranty becomes void if your Tissot watch is handled by an unauthorized service provider for battery changes, repairs, or servicing.

Our website rafiqsonsonline.com showcases a tailored range of watches from the current Tissot collection and this is because the watch references are market-specific.

Always buy it from a renowned watch brand which deals in authentic watches like Rafiq Sons. Additionally, all Tissot watches are accompanied by an international warranty card, filled out by authorized retailers. This card includes the watch’s serial number, reference number, and the full name and address of the reseller. If you have any doubts about the authenticity or origin of your watch, you can visit your nearest authorized service center like Rafiq Sons for a complete diagnostic check.

The watch’s crystal harnesses energy from both natural and artificial light through solar cells, similar to a solar panel, which convert the light into power for the movement.

This technology offers long-term reliability. However, like all devices, the solar cell gradually becomes less efficient over time. While it continues to function, its ability to convert light into electricity slightly diminishes. This natural and well-known occurrence in solar technology is called the Staebler-Wronski effect.

The grid seen beneath the crystal is the active photovoltaic layer—an advanced technology that captures light and transforms it into electrical energy. This energy powers the watch and recharges its battery to ensure continuous operation. Due to physical limitations, a solar cell cannot be completely transparent. As a result, the visible grid is essential for efficiently capturing light, while the rest of the crystal remains clear. This balance between function and form allows solar power to be seamlessly integrated into a refined and stylish design.

This design is both discreet and efficient: the solar cell delivers excellent electrical performance while remaining nearly invisible from any angle.

It is between 10 and 15 years.

To charge it expose it to light. The level of charge will vary with the nature and intensity of the light.

When fully charged, the watch is operational for about 14 months without light.

Your solar-powered watch features an E.O.E. (End of Energy) indicator. If the seconds hand moves in 4-second intervals, it means the watch needs to be exposed to light. At this point, the power reserve is approximately 18 hours.

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Rafiq Sons will provide you with the invoice, packaged in your order.

In order to find an alternative strap for your Tissot watch, you need to visit an authorized service centre like that of Rafiq Sons where using the compatibility tool, the staff can guide you about the best fit for your watch according to your personal liking.

Payment methods include Bank Card Transactions (Credit/Debit), Jazz Cash, Easy Paisa and Cash on Delivery

You can contact us on our email address or Whatsapp numbers for the same.

Items are shipped by Leopard’s Courier, TCS, and Daewoo Express. Delivery is within 24 Hours within Lahore. For same day delivery, Conditions Apply.

The replacement of original Tissot spare parts depends on the condition of each individual watch. To inquire about the cost of original Tissot spare parts for your watch, please contact Rafiq Sons authorized service center in Lahore. Tissot sells spare parts exclusively to certified clients and service centers like Rafiq Sons that meet their rigorous standards for quality and technical expertise. Rafiq Sons authorized service center offers dependable support and service.

Rafiq Sons authorized service center offers dependable support and service. Any service not carried out by an authorized service center will void the warranty.

The servicing of a Tissot watch depends on the condition of each individual watch. To inquire about the cost, you need to visit an authorized service center like that of Rafiq Sons where our trained staff, after complete inspection of the watch, will guide you about the cost of service.

Like any high-precision instrument, a watch needs to be serviced regularly to ensure optimum functioning. The servicing frequency depends on the model, the climate and the care you take of it. As a general rule, we recommend that you have a service carried out every four to five years by a certified service center like that of Rafiq Sons.

If the T-Touch Connect Application is not open or it does not continue to operate in the background, this function “Find my watch” will not work. Furthermore, the IPhone will broadcast the alert at the current audio level but if the phone settings are already turned down or off, you may not get alert.

Currently, the timer does not display a confirmation message when activated. However, you can verify that the timer has started by checking for the hourglass icon, which appears at the top left corner of the watch screen.

This data is calculated using algorithms that rely on the personal information in your user profile, such as height, weight, and gender.

You can export your activity data at any time, either by email in standard GPX format or by directly sharing it with third-party apps like Strava or Google Maps. This feature allows you to review your routes, analyse your performance, and share your activities. To do so, open the T-Connect app, select one of your saved activities that includes GPS data, tap the three dots in the top-right corner, and choose “Share Route.” Then, select the application you’d like to use to share your data.

The T-Touch Connect Solar features Bluetooth connectivity and is compatible with smartphones running Android 9.0 or later, or iOS 16.0 or later.

The Tissot app and watch are compatible with most Android and iOS devices. However, they do not support iOS 16.x or earlier, or Android 9.x or earlier. Please note that some phone models may have specific manufacturer configurations that cause compatibility issues. These include:

• Xiaomi M8 Lite
• Blackberry Key 2 LE
• Samsung A21 S
• Sony XZ3
• iPhone SE (2nd generation)
• CAT S60

The heart rate sensor in our watch operates using an optical system that detects skin movements caused by your pulse. For the most accurate readings, it’s important that the sensors (the small green LEDs) maintain close contact with your wrist. To optimize data accuracy, we recommend fastening the watch strap as snugly as possible.

It is observed that certain Android devices manage notifications differently. In some cases, the phone may not display the code automatically. To view and validate it, please tap on the Bluetooth notification to open it.

In our latest connected watch, the company has removed several sensors found in the first-generation model, such as the barometric sensor, thermometer, and compass, which allowed to significantly reduce the watch’s size. Based on feedback from users of the original model, the company also added a heart rate sensor to enhance functionality.

The new T-Touch Connect Sport does not include a built-in GPS chip. Instead, geolocation features rely on your connected smartphone. Therefore, any activity that requires location tracking (such as outdoor sports) must be started while your phone is connected.

Tissot connected watches are crafted with the expertise of Swiss watchmaking and come in a range of colors and bezels made from premium materials like ceramic, titanium, and sapphire crystal, all featuring classic watchmaking finishes. Additionally, the operating system in connected watches is developed in-house by Tissot company, ensuring exceptional battery life that outperforms other competitors, along with complete confidentiality in data management.

In the new version, Tissot allows multiple watches to be connected. To prevent interference between watches linked to the app dashboard, the company has ensured that one watch is given priority. This is why the preferred watch is the one linked directly to the app, specifically to the app dashboard.

No, this is not normal. The application may require some time to sync all the data, which is why it’s recommended to wait up to 60 seconds for the synchronization to complete. However, if this issue persists, we suggest fully closing the application or forcing it to shut down.

The watch performs the calculations based on the body data stored within it.

Training zone data is currently determined based on the user’s recorded age. At present, this data is calculated using an average standard for users.

The Swiss Watches Autonomous Low Power System (SWALPS) is the operating system created by Tissot in collaboration with the CSEM in Neuchâtel. This system is entirely independent and remains the exclusive property of Tissot. Due to this operating system, the company is able to ensure exceptionally low energy consumption in its connected watches, offering an unparalleled charging time in the connected watch market.

The watch will now update to the version 1.1.16 of firmware to improve and correct the bugs for a better user experience.

As long as the watch is within range of the phone, it should remain connected. However, if the watch is disconnected for more than 2 hours, it automatically turns off Bluetooth, which must then be manually reactivated

The watch’s battery life can vary significantly based on usage and exposure to sunlight. Under optimal conditions, the battery lasts up to 6 months when connected, and up to 10 years when used independently (without the app).

Search for the Tissot T-Connect app in your phone’s app store and install it. If you’re unable to complete this step, please reach out to the Rafiq Sons customer service department for assistance.

The connection between your watch and phone is established through the Tissot app, allowing you to receive notifications directly on your watch. While you can use the watch without connecting it to your phone, these features will not be available.

Ensure that both the watch’s Bluetooth (T-Touch touch zone) and the phone’s Bluetooth are turned on. If they are, verify that the Time 1 time zone is set to “Phone” (the hands should display the Time 1 time).

Ensure that your watch is correctly placed on the charger, with the back of the watch flat against it. A charging symbol will appear on the watch when it’s charging. If you’ve checked all of this and the watch is still not charging, please visit your nearest Rafiq Sons authorized service center.

When disconnected for over 2 hours, the watch turns off Bluetooth to conserve energy. This allows the watch to automatically reconnect when you’re near your phone. To check Bluetooth status, go to the T-Touch menu -> Quick Settings -> Bluetooth, and activate it if needed. Some Android phones may prevent apps from running tasks in the background (including the task that enables reconnection) without user intervention. Visit your nearest Rafiq Sons authorized service center to resolve the issue. You can also adjust additional permissions in the “Other permissions” section of the app settings (above the Battery-Saving menu) to ensure the app runs in the background, even when the phone is locked. Moreover, if the date and time on your phone were set manually and differ from the local time zone, this could prevent reconnection between the phone and the watch.

If you’re not receiving notifications on your watch, please check the following:

1. Ensure your watch is properly connected to your phone (look for the Bluetooth icon on the watch).
2. Make sure the “Notification” option is enabled in the watch settings.
3. Verify in your phone’s settings that the app has the required permissions to send notifications.

Like any high-precision instrument, a watch requires regular servicing to maintain optimal performance. The frequency of servicing depends on the model, climate, and how well you care for it. As a general guideline, we recommend having your watch serviced every 4 to 5 years at an authorized and certified service center like Rafiq Sons.

Your watch’s pedometer tracks steps based on your wrist movements. While driving, certain motions may be counted similarly to walking (as with any other connected watch). The calculation of these “extra steps” is factored into the margin of error allowed by your activity tracker.

If the app becomes unresponsive, use your phone’s settings to force it to close, then reopen the app.

Make sure Bluetooth is enabled on both your watch and your phone. If the data on the watch and in the app don’t match, it’s possible that synchronization hasn’t taken place. Syncing happens automatically every 15 minutes.

The hands display the time set for Time 1. To ensure the time on the screen matches the hands, lock the watch to Time 1. You can also align the hands manually by going to the Sensors & Motors menu on the watch and selecting: T-Touch → Settings → Sens. & Motors → Motors → Calibrate the hands.

If your watch screen is black, it may be either turned off or in “Auto Sleep” mode. In the first case, press and hold the crown for about 5 seconds to turn it on, or press all three pushers simultaneously for 3 seconds. If this occurs while the watch is connected to your phone, you’ll need to restart the pairing process. And in auto sleep mode, simply press any pusher to wake it up.

The method is given in the instruction manual in detail.

Uninstall the T-Touch Connect app from your previous phone, then install it on your new device. Log in using your user ID and password to reconnect and restore your data

The connection range between the watch and phone can vary greatly depending on the surrounding environment, with an average range of 10 to 20 meters.

Up to 50 notifications.

The “Settle” function is used to update the watch’s current timers directly via the phone.

If your watch has been disconnected for more than 2 hours, it automatically turns off Bluetooth to conserve power. To avoid reconnecting it manually each morning, you can enable “Auto Sleep” mode. When this mode is on, the watch will automatically enter sleep mode after being unworn for at least 2 hours. To wake the watch, simply press any pusher, it will then reconnect to your phone automatically. While in sleep mode, the hands stop, and the display, backlight, and Bluetooth are turned off to save energy.

Scuba divers typically do not go deeper than 60 meters. Tissot guarantees the accuracy of its depth meter up to 59 meters. To protect both the diver and the sensor from damage due to excessive pressure, the diving mode is automatically disabled beyond this limit. If this depth is exceeded, a small spanner icon will appear on the LCD display.

A tachymeter on a watch is used to measure average speed over a fixed distance. Specifically, it’s a chronograph with a graduated scale, usually on the dial or crystal, that shows speed in kilometers per hour based on a 1000-meter distance. To use the tachymeter, only the central hand of the chronograph is needed. Start the chronograph and stop it once you’ve covered 1000 meters. The central hand will point to a number on the tachymeter scale, indicating your average speed. For example, if it takes 30 seconds to travel 1000 meters, the central chronograph hand will point to 120 on the scale. This means your average speed was 120 km/h.

A bezel is a movable ring on the watch case, commonly used to track additional information, such as the duration of an event or the time in a second time zone. A bidirectional bezel can rotate both clockwise and counterclockwise. In contrast, a unidirectional bezel turns in only one direction to prevent accidental movement that could result in incorrect readings. This safety feature is particularly important in diving. If the bezel is accidentally shifted, it can only reduce the remaining dive time, helping prevent a diver from overestimating air supply or decompression time. To use a unidirectional bezel for deep-sea diving, set the bezel’s main marker (normally at the 12 o’clock position) to the planned end time of the dive. For example, for a 30-minute dive starting at 15:00, rotate the bezel so the main marker aligns with 15:30 (the 6 o’clock position). As the minute hand approaches the marker, it indicates how much time has passed, helping the diver track the remaining dive time safely.

Both types are mechanical movements, but they differ in how they are wound. Manual-winding watches need to be wound daily by turning the crown, while self-winding (or automatic) watches are powered by an internal rotor that winds the movement through the natural motion of the wrist.